Version 2, 24 September 2026. These terms apply to business clients. They are written to be read, not to hide anything.
This text has not been past a lawyer yet. It says what I actually do, in plain English, and it is kept up as things change.
Inenova: the business Inenova, established in the Netherlands, Narcislaan 42, 2555 LT Den Haag, Chamber of Commerce 93667167. Client: the company or self-employed person who gives Inenova an assignment. Project: work with an agreed end result and a fixed price. Monthly work: ongoing work billed per month, such as ads, SEO, email or maintenance. In writing includes email.
They apply to every quote, assignment and agreement from Inenova. Your own purchasing terms do not apply. Anything different has to be agreed in writing. If one clause turns out to be invalid, the rest stay in force.
Quotes are valid for 30 days. Prices are in euros, excluding VAT. Third-party costs such as ad budget, licences, hosting, domains, stock imagery and tools are not included unless the quote says so; ad budget you pay to the platform directly. The assignment starts when you accept the quote in writing, or when I start work with your agreement.
I carry out the work to the best of my ability. That is an obligation of effort, not of result.
I do not guarantee business outcomes such as revenue, number of enquiries, orders, search positions or return on ad spend. Those also depend on things outside my control: your market, product, price, competition, how fast you follow up, and platform policy.
I may have parts carried out by others. I stay your point of contact and stay responsible. Dates given are target dates unless a hard deadline is agreed in writing; if one is at risk I tell you as soon as I know.
Information, content, access and cooperation, on time. You confirm that material you supply (text, images, logos, data) does not infringe anyone else’s rights. Late delivery or feedback can move the planning, and extra work caused by it can be charged after we discuss it. You stay responsible for the content of your own website, ads and communication.
Accounts, domains, ad accounts, hosting and tools are created in your name, unless we agree otherwise in writing. You give me access through my own user account rather than by sharing passwords. When the work ends you withdraw my access and I help with that.
Changes are agreed in writing. Work outside the agreed scope is extra work: I tell you before I start that it is extra and what it costs, and only do it once you agree. Each project includes two rounds of revisions unless the quote says otherwise.
I start or continue once a payment that is due has arrived. If you pay late I send a reminder with a 14-day term; after that statutory commercial interest and collection costs apply. If payment is overdue I may suspend my own work after telling you in writing. I never block your access to accounts, domains, websites or data that are in your name. Rates for monthly work can change once a year with at least 30 days’ notice, and you can end the work from the date the change takes effect.
A project before it starts: free, except for costs you approved in advance that I have already incurred. A project after it starts: you pay for the work done so far, pro rata or at an hourly rate of €85 excluding VAT, capped at the total project price, plus approved costs; a deposit is set off against this. Monthly work: you can stop at the end of the current month, in writing. A month already paid is not refunded. I can end the assignment if you do not meet your obligations despite a written reminder; what is owed for work done stays owed.
I deliver what the quote describes and tell you in writing. You have 10 working days to check it and report problems in writing and in concrete terms. Without a report inside that period, or once you put the work into use (going live, for instance), delivery counts as accepted. Anything reported that does not match what we agreed I fix at no cost within a reasonable time. Minor defects do not block acceptance.
I hold the intellectual property rights in what I make. Once you have paid in full, you get a non-exclusive, permanent, transferable right to use everything made specifically for you, for any purpose within your business.
If you want an exclusive licence or the copyright itself, we put that in writing: an exclusive licence in a written agreement naming the works and the rights, a transfer in a deed signed by both of us. After full payment I cooperate with that at no extra cost.
This does not cover third-party software, themes, plugins, fonts, stock imagery and tools, which keep their own licences, nor my general knowledge, methods, templates and reusable code, on which you get a non-exclusive permanent right of use as far as you need it.
I may show the work, with your name, in my portfolio and marketing, unless you object in writing. Confidential information and figures are only shown with your permission.
We both keep the other’s confidential information to ourselves, also after the work ends. That does not apply to information that is already public or that the law requires us to hand over.
For each processing operation we determine which role each of us has. Where I act as a processor for you, we sign a data processing agreement before the processing starts. Your own data is handled as described in my privacy policy.
My liability is limited to direct damage. I carry no professional liability insurance, so there is nothing hidden behind that: liability is limited to the invoice amount of the assignment excluding VAT, or for monthly work to the amount invoiced over the last two months.
I am not liable for indirect damage, including consequential loss, lost profit, lost revenue, data loss and downtime. Nor for damage caused by outages or policy changes at platforms and third parties (Google, Meta, Shopify, hosting), blocked ad accounts, incorrect or incomplete information from you, or changes made by you or others after delivery. These limits do not apply in case of intent or deliberate recklessness. Damage must be reported in writing within 30 days of discovery, and a claim lapses one year after it arises.
In case of force majeure, including illness of the owner and outages at third parties, my obligations are suspended. If it lasts longer than 60 days either of us can end the assignment in writing, and work already done is paid pro rata.
Dutch law applies. We discuss disputes together first. If that does not work, the competent court in the district of The Hague has jurisdiction.
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